You have the right to change your Home Care Package Provider for any reason at all and your current provider must comply with your wishes. Note that while some providers may charge you an entry fee or exit fee, Aston Home Care does not charge these fees, so you can bring your package to us with confidence!
If you wish to change from another Home Care Package Provider to us, you do not need to worry about any of the paperwork. Just give us a call and one of our friendly experts will meet with you to discuss your objectives and needs, and we can handle all the red tape for you.
If you don’t want us to do it for you and would prefer to do the changeover yourself, there are four steps required:
If you are currently with Aston Home Care and are considering transferring your package to another provider, you certainly have that right and don’t have to explain why. However, we would very much like to find out what prompted the change so we can make sure we fix any problems that may exist. We are very proud of our service and our caregivers and want to make sure we are not only meeting but exceeding expectations. Before deciding to leave us, you should ask the other provider the following questions: