Your Rights

All Australians have certain rights enshrined in law. Among these are the right to privacy, consumer rights and freedom from discrimination.

In addition to these basic rights, recipients of Home Care Packages have the right to

  • safe and high-quality care and services.
  • be treated with dignity and respect.
  • have their identity, culture and diversity valued and supported.
  • live without abuse or neglect.
  • be informed about their care and services in a way they understand.
  • access all information about them, including information about their rights, care, and services.
  • have control over and make choices about their care, and personal and social life, including where the choices involve personal risk.
  • have control over, and make decisions about, the personal aspects of their daily life, financial affairs, and possessions.
  • their independence.
  • be listened to and understood.
  • have a person of their choice, including an aged care advocate, support them or speak on their behalf.
  • complain free from reprisal, and to have their complaints dealt with fairly and promptly.
  • personal privacy and to have their personal information protected.
  • exercise their rights without it adversely affecting the way they are treated.

You can change your approved Home Care Package with 2 weeks’ notice. If you are unhappy with your current provider, talk to us for a free and confidential discussion about whether Aston Home Care might be a better fit for your needs.

Get the right care for you! live your best life, independently & with dignity in your own home.