We work with you to develop a Care Plan that meets your needs. This takes into account your goals and needs, as well as those of your primary carer (if you have one).
The care plan stipulates exactly what Services will be provided, how often and for how long.
Once the care plan has been established, we cannot change it without your permission, but you can ask us to change it at any time.
For more information on Home Care Plans and Agreements see MyAgedCare

Your Home Care Agreement is a legal agreement between you and us. It is based around your Care Plan and sets out how your services will be provided, who will provide them, and how much they will cost. Services cannot begin until your Home Care Agreement has been signed by both you and us and then submitted to MyAgedCare.

For more information on Home Care Plans and Agreements see MyAgedCare

We can supply the same services we give our Home Package holders to people who don’t hold a package. These services are supplied privately and are paid by you, not by the Government. This can be useful for people that don’t wish to deal with MyAgedCare or have an ACAT assessment. It can also be useful for people who have applied for a package but are waiting for it to be allocated (this can take a very long time) – so they can access needed services (at their cost) while waiting for Government-subsidised services to commence. For more information see Private Services

Our fees and charges are deducted from your Home Care Package Account so there is generally nothing to pay from your own pocket (unless you want services above and beyond what the subsidy covers) But you still want to know that your budget is being spent wisely. From as little as the price of a cup of coffee per day, Aston Home Care can assist you to continue living in your own home with Dignity, Confidence and Independence. For more information on our fees and charges, see Our Charges. For more information on costs and Home Care Package Subsidies, see Subsidies and Costs

The Government expects that those with the ability to pay should contribute more towards the cost of their care than those who are less well-off. Aston Care can help you through this process, but it is the Government who decides. If you are a self-funded retiree or receiving a part-pension, then the Government may make you pay an income-tested fee which ranges between $15.12 and $30.25 a day. There are annual and lifetime caps on these co-payments. For more information see the My AgedCare

Most definitely not. We work with you in the beginning to establish your care plan, providing the services that you decide. You register your Home Care Agreement with MyAgedCare to protect your rights and ensure we meet our obligations. We regularly meet with you to review your care plan and make any adjustments you ask us to. You can cancel your agreement with us for any reason at all, just by giving us two weeks’ notice. You can also cancel your agreement with another provider by giving them 2 weeks’ notice and bring your package to Aston Home Care. For more information see Changing your Provider

Absolutely Yes! Every Aston Home Care caregiver meets our quality standards, has had a police check, and is covered by public liability and workers compensation insurance. All personal care caregivers hold First Aid certificates, and all drivers are licensed and carry comprehensive vehicle insurance. Our nursing and allied health caregivers are registered with the Australian Health Professionals Registration Authority (AHPRA) and carry personal indemnity insurance. Our Director of Clinical Services is a registered doctor.

If you need to temporarily cancel a service, for example you are going out for the day and don’t want the cleaner to come in, you need to give us two days’ notice (48 hours) that you will not need the service on the appointed day. Cancellations without at least 2 days’ notice will result in the service being charged to your account as if it had gone ahead normally. If your needs have changed and you no longer need a service on an ongoing basis, you will also need to give us at least two days’ notice and we will amend your care plan accordingly.

You can temporarily suspend your package for any reason, such as a holiday, a hospital admission, relatives coming to stay, a temporary move into respite residential care or transition care. You just need to give us at least two days’ advance notice that you will be suspending your package. During suspension you will not be receiving any services and we will not charge you any Case Management or Package Management fees. On the other hand, If you want some of your normal services to continue during your absence (eg cleaning, gardening or lawn mowing) then you should not suspend your package but rather just let us know you will be away for a while and won’t need personal care services for that period.

You can temporarily suspend your package for any reason, such as a holiday, a hospital admission, a temporary move into respite residential care or transition care. You just need to give us at least two days’ notice that you will be suspending your package. During suspension you will not be receiving any services and we will not charge you any Case Management or Package Management fees. On the other hand, If you want some of your normal services to continue during your absence (eg cleaning, gardening or lawn mowing) then you should not suspend your package but rather just let us know you will be away for a while and won’t need personal care services for that period.

In an emergency dial 000.

Our 1 800 4ASTON (1800 427 866) phone is not manned 24 hours a day, but leave a message and one of our team members will get back to you as soon as possible.